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Managed IT Services & AMC
Your outsourced IT department on a fixed monthly AED fee: 24/7 monitoring, helpdesk with defined SLAs, patching, backup management, security and quarterly reporting.
Managed IT services ›Everything a UAE business needs to run its technology, from one Dubai-licensed provider: managed IT and AMC, helpdesk support, network security, cloud, servers and storage, structured cabling, Microsoft 365, IP telephony and Odoo ERP. Take the whole stack or just the part you are missing.
Nifty Information Technology LLC delivers nine IT service lines to businesses in Dubai, Abu Dhabi and Sharjah: managed IT services and AMC, IT support and helpdesk, cybersecurity and firewall management, cloud solutions and backup, networking and structured cabling, servers and storage, Microsoft 365 and Office 365, IP-PBX and VoIP telephony, and Odoo ERP with UAE e-invoicing.
The reason to buy them together is not a discount. It is that the most expensive failure mode in SME IT is four vendors each certain the problem belongs to someone else — and that failure mode disappears when one provider owns the whole stack. Everything is contracted in AED by a UAE-licensed entity, with the scope, exclusions and response times written down.
Your outsourced IT department on a fixed monthly AED fee: 24/7 monitoring, helpdesk with defined SLAs, patching, backup management, security and quarterly reporting.
Managed IT services ›Remote helpdesk plus on-site engineers across Dubai, Abu Dhabi and Sharjah. Every request logged, owned and closed rather than lost in a WhatsApp thread.
IT support Dubai ›Fortinet FortiGate deployment and management, site-to-site and remote-access VPN, endpoint and email security, MFA and network segmentation. Sized for SMEs, not for a SOC you do not have.
Cybersecurity services ›Microsoft Azure, AWS and Google Cloud migration, hybrid infrastructure, and Veeam, NAKIVO and Synology backup with disaster recovery that has actually been tested.
Cloud solutions ›Structured cabling, switching, business Wi-Fi, VLAN segmentation and multi-branch links. Office fit-outs handled end to end, from floor plan to the day your team plugs in.
Network services ›HPE ProLiant specification and configuration, VMware vSphere, Synology and Huawei storage, RAID and capacity design, plus warranty handled by us rather than by you on hold.
Servers & storage ›Licensing, tenant setup, mailbox and file migration, SharePoint and Teams rollout, security baselines and renewals sized to what your team actually uses.
Microsoft 365 solutions ›Yeastar and cloud PBX systems, extensions for remote and branch staff, IVR, call recording and CRM integration. One number reachable wherever your people are.
IP-PBX & VoIP ›Odoo implementation, custom module development and PINT AE e-invoicing integration ahead of the UAE mandate. Accounting, inventory, CRM and compliance on one platform.
Odoo e-invoicing UAE ›Start from the problem rather than the product. This is the shortcut we use ourselves on a first call.
| If this is the problem | Start here | Typical timeline | Enquire |
|---|---|---|---|
| Nobody owns IT and things keep breaking | Managed IT & AMC | 2–3 weeks to onboard | Enquire |
| Staff wait hours for help with day-to-day issues | IT Support & Helpdesk | Live within days | Enquire |
| Phishing, ransomware worry, or an insurance or audit requirement | Cybersecurity & Firewalls | 2–6 weeks by scope | Enquire |
| Ageing server, or you want out of the server room entirely | Cloud Solutions | 4–12 weeks by workload | Enquire |
| Backups exist but nobody has ever tested a restore | Backup & Disaster Recovery | 1–3 weeks | Enquire |
| Moving office, or Wi-Fi that drops in half the building | Networking & Cabling | Book 6–8 weeks ahead | Enquire |
| Server out of warranty or out of capacity | Servers & Storage | 3–6 weeks including lead time | Enquire |
| Email chaos, licence waste, or a renewal coming up | Microsoft 365 | 1–4 weeks | Enquire |
| Phone system tied to one office, or branch calls costing too much | IP-PBX & VoIP | 2–4 weeks | Enquire |
| Accounts on spreadsheets, or the UAE e-invoicing mandate approaching | Odoo ERP & E-Invoicing | 6–16 weeks by scope | Enquire |
Timelines are typical rather than committed, and depend on scope, hardware lead times and how quickly credentials and site access are available.
Head office in Deira, same-day on-site response under managed contracts across Business Bay, DIFC, Al Quoz, Jebel Ali, Dubai Silicon Oasis, DMCC and Bur Dubai.
Scheduled on-site cover for Mussafah, KIZAD, Al Reem, Yas Island and the city centre, with the same remote helpdesk and monitoring as Dubai clients.
Sharjah industrial and free-zone businesses, plus Ajman, Ras Al Khaimah, Umm Al Quwain and Fujairah on a scheduled visit model.
No. Most clients start with one service line — commonly managed IT, a firewall project or a Microsoft 365 migration — and add others as contracts with other suppliers come up for renewal. Buying the whole stack from one provider removes the vendor stand-off problem, but it is a benefit you can arrive at gradually rather than a condition of working with us.
Yes. Plenty of clients keep an existing ISP, ERP vendor or specialist application supplier and use us for everything else. What matters is that responsibilities are written down so nothing sits in the gap. We are happy to be the party that coordinates the other vendors on your behalf, which is usually where the actual time saving comes from.
Recurring services such as managed IT, support and firewall management are priced per user or per device per month in AED. Projects — migrations, cabling, server refreshes, ERP implementations — are fixed-scope and quoted individually. Hardware and third-party licences are itemised separately so you can see what is service and what is licence. Every quote follows a free audit rather than preceding one, because a price written before anyone has seen the environment is a guess.
An engineer reviews your network and internet setup, servers and virtualisation, endpoints and their patch state, licences and renewals, backup configuration and last successful restore, and your security posture including firewall rules, endpoint protection and multi-factor authentication. You receive a written report listing every risk found, ranked by urgency, with an indication of what each would cost to close. It is free, carries no obligation, and the report is yours to use with any provider.
We hold vendor accreditations with Microsoft, Fortinet, Veeam, NAKIVO, Huawei Enterprise and eKit, HPE, AWS and Google Cloud, and work as specialist implementers on VMware, Synology, ZKTeco and Odoo. Accreditation matters practically rather than decoratively: it gives us priority vendor escalation on your behalf, early access to firmware and security advisories, partner pricing, and engineers trained through the vendor's own programme.
Yes. Remote support and monitoring cover the whole UAE. On-site engineering is same-day in Dubai under managed contracts, scheduled with reactive escalation in Abu Dhabi and Sharjah, and on a scheduled visit model in Ajman, Ras Al Khaimah, Umm Al Quwain and Fujairah. Visit frequency is written into your contract rather than left informal.
Tell us what you are running and what keeps breaking. We will review it free of charge and send you a written report ranked by risk — yours to keep whether or not you become a client.
NIFTY INFORMATION TECHNOLOGY LLC · Burj Nahar Mall, M2 Floor, Office D2-4, Deira, Dubai · 04 355 1136 · [email protected]